Refund Policy | Manhattan Packaging

Last Updated: November 11 2025

Thank you for choosing Manhattan Packaging. We are committed to delivering premium, custom-made packaging solutions. Due to the tailored nature of our products and the complexity of the production process, please review our Refund and Return Policy carefully before placing an order.

🧾 Custom Products – All Sales Are Final

All products are custom-manufactured to client specifications.
All sales are final once production begins.
Custom items are non-refundable and non-returnable unless a verified manufacturing defect has occurred.

📦 Refund Eligibility

The issue must be a verified manufacturing defect (e.g., incorrect size, material, or print that differs from the approved proof).
The customer must notify us within 7 days of delivery.
Clear photographic evidence and the order number are required.

Please Note:

Damage incurred during shipping is not covered, as all shipments are handled by third-party carriers.
Minor color variations due to digital displays and standard printing processes are not considered defects.

🔄 Reprints & Replacements

If a verified issue is found, Manhattan Packaging may offer a free reprint of the affected item(s).
Shipping charges related to reprints may apply and are the customer’s responsibility.
A reprint may not be issued if the original product falls within acceptable industry standards.

🚫 Non-Refundable Issues

Color variations caused by screen settings or print tolerances
Errors in artwork, text, or layout submitted by the customer
Delivery delays caused by third-party shipping carriers or customs authorities
Damage during transit
Customer dissatisfaction with design choices once approved

✂️ Order Cancellations

Orders can be canceled within 24 hours of placement if production has not started.
Once the final production proof is approved and production begins, orders cannot be canceled or modified.