Last Updated: May 16 2025
Thank you for choosing Manhattan Packaging. We are committed to delivering premium, custom-made packaging solutions. Due to the tailored nature of our products and the complexity of the production process, please review our Refund and Return Policy carefully before placing an order.
🧾 Custom Products – All Sales Are Final
- All products are custom-manufactured to client specifications.
- All sales are final once production begins.
- Custom items are non-refundable and non-returnable unless a verified manufacturing defect has occurred.
📦 Refund Eligibility
- The issue must be a verified manufacturing defect (e.g., incorrect size, material, or print that differs from the approved proof).
- The customer must notify us within 7 days of delivery.
- Clear photographic evidence and the order number are required.
Please Note:
- Damage incurred during shipping is not covered, as all shipments are handled by third-party carriers.
- Minor color variations due to digital displays and standard printing processes are not considered defects.
🔄 Reprints & Replacements
- If a verified issue is found, Manhattan Packaging may offer a free reprint of the affected item(s).
- Shipping charges related to reprints may apply and are the customer’s responsibility.
- A reprint may not be issued if the original product falls within acceptable industry standards.
🚫 Non-Refundable Issues
- Color variations caused by screen settings or print tolerances
- Errors in artwork, text, or layout submitted by the customer
- Delivery delays caused by third-party shipping carriers or customs authorities
- Damage during transit
- Customer dissatisfaction with design choices once approved
✂️ Order Cancellations
- Orders can be canceled within 24 hours of placement if production has not started.
- Once the final production proof is approved and production begins, orders cannot be canceled or modified.
🌍 International Shipments & Customs
- Customers are responsible for any customs duties, taxes, or import fees.
- Manhattan Packaging is not liable for customs-related delays or charges.
💳 Payments
- Credit Card (via Stripe for U.S. customers)
- Wire Transfer (for international clients)
- Orders are confirmed only after payment is received in full.
📨 Contact Us
If you need to file a refund or return request, or have any questions, please reach out within 7 days of delivery:
- Email: info@manhattanpackaging.com
- Phone: +1 (917) 795-8147
- Website: www.manhattanpackaging.com
Manhattan Packaging – Where Innovation Meets Sustainability.